How we redesigned an entire banking app in six months.
We started with more than thirty customer interviews, then built a prototype and tested it weekly with real users.
The result: customer satisfaction up 40% and support calls down 25%.
How we redesigned an entire banking app in six months.
We started with more than thirty customer interviews, then built a prototype and tested it weekly with real users.
The result: customer satisfaction up 40% and support calls down 25%.
